Shannah is the Senior Administrative Coordinator at C & V Income Tax Services and plays a vital role as the first point of contact for clients and the coordination of daily administrative operations. She joined the firm in 2025 as a full-time, year-round receptionist and quickly distinguished herself through professionalism, resilience, and an exceptional commitment to client care.

With a strong background in administrative and front-desk operations, including extensive experience managing regulatory documentation and compliance processes, Shannah brought a high level of precision and attention to detail from day one. Even while learning the complexities of the tax environment, she handled client communications with confidence, professionalism, and composure, ensuring every client felt heard, respected, and supported. Her calm and steady approach, particularly in challenging situations, quickly made her a trusted voice of the firm.

Shannah’s impact extended far beyond her role. Known for her positive energy and team-first mindset, she consistently stepped in wherever support was needed, assisting colleagues, contributing to workflow efficiency, and helping maintain a welcoming and supportive office environment. In recognition of her dedication and rapid growth, she was awarded Rookie of the Year in 2025, a reflection of the respect and appreciation she earned from both peers and leadership.

During the firm’s development and rollout of its new Client Portal and App, Shannah emerged as a key contributor to the project’s success. She worked closely with leadership and the development team to refine, test, and support the implementation of the platform, dedicating significant time to learning and mastering its operational framework. Through extensive training and certification, she developed deep expertise in the system and continues to play an essential role in its ongoing success and integration within the firm.

Promoted to Senior Administrative Coordinator, Shannah now supports both operational and administrative coordination across the organization. She is known for her dedication, strong work ethic, and genuine care for both clients and colleagues. With her warm presence, steady professionalism, and unwavering commitment, Shannah continues to make a meaningful and lasting impact at C & V Income Tax Services.